FREQUANTLY ASKED QUESTIONS
WHAT IS THE WARRANTY?
At K5 EBIKES, we offer our customers a 12 month warranty on the motor and battery and 6 months warranty on any other parts.
Please contact us within 14 days of delivery if by any chance of manufacturing defects. You will then be processed to our after sales team who may require evidence.
HOW LONG DOES MY BIKE TAKE TO ARRIVE?
We deliver our electric bikes Worldwide! We use PRIORITY freight companies to ensure your purchases arrive safely and in excellent condition. Shipping times are dependent on where the item will be shipped to.
Custom builds generally have a 4-6 week build time with an estimated 1 month door to door delivery...
*COVID DELAYS MAY IMPACT THE DELIVERY TIMES*
Once you Ebike has been shipped, you will be sent a tracking number.
Our Ebikes are sent without batteries. You will receive two packages, one with the battery and one with your new bike
HOW DO I ASSEMBLE MY EBIKE ONCE ARRIVED?
Very Simple!
As per the assemble section of your manual, you must insert the battery into the frame! This should take less than 30 minutes to do...
Followed by placing the front wheel on and the handlebars! That easy!
HOW FAST CAN AN E-BIKE GO?
Depending on each model the speed varies...
3000w = 60kmph // 37mph
5000w = 80kmph // 50mph
8000w = 100kmph // 60mph
12,000w = 120kmph // 75mph
Dependent on many environmental factors of course
CAN E-BIKES GET WET?
Yes! To a certain degree. You can ride your bike through puddles without worry but is not recommended through the rain.
You can wash your E-bike! However, there are some things to keep in mind:
-Always dry your E-bike completely before storing it!
-When washing your E-bike, do not use a pressure washer!
-Less is more when it comes to water!
-Avoid directing water toward the hub motor or the battery, the display and the electric component compartment!
HOW LONG DOES A FULL CHARGE LAST?
Our Ebikes have the following range...
3000w = 70km/45 Miles
5000w = 80km/50 Miles
8000w = 100km/ 65 Miles
These figures above are conditional to the amount of throttle and pedal assist used in riding!
ARE THESE BIKES STREET LEGAL?
YES AND NO!
Our Ebikes are built with a restrictor that limits the Ebike to a top speed of 30kmph/18mph which can be used for road use
A simple wire that can be manually unplugged to unleash the full capability of the Ebikes power...
This is included with the Ebike manual!
WHAT IS THE WEIGHT OF AN EBIKE?
E-bikes are very light compared to traditional motorcycles.
Each bike weighs around 60-80kg including the battery.
This is dependent on model chosen
IS THE BIKE PEDAL ASSIST OR THROTTLE?
Our Ebikes are fitted with both a throttle and pedal assist (PAS) to let the consumer choose what they prefer!
However, many of our customers remove the pedal assist system to allow for the Ebike to be only throttle controlled!
WHAT HEIGHT DO YOU HAVE TO BE ABLE TO RIDE?
The K5 SPECIALIST is suited for riders above 5'/150cm for our 19 inch rim model.
For our 21 inch rim model, we advise riders to be above 5'3/ 160cm